Returns & Refund Policy
At Balaji Wafers, we ensure that every pack of snacks reaches you in the finest quality. Due to the perishable nature of our food products, returns are only accepted in the event of receiving damaged, expired, or incorrect items.
Report the Issue
Contact our customer support team within 24 hours of delivery with your order ID and a photo of the damaged or incorrect product.
Verification Process
Our quality assurance team will review your claim and images to verify the concern against our manufacturing and shipping standards.
Approval & Pickup
Once approved, we will arrange a reverse pickup for the item or provide instructions for disposal, depending on the specific product issue.
Refund or Replacement
After validation, we will either dispatch a fresh replacement or process a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing